Refund Policy
At Mairé, we want you to genuinely love what you receive. Because the majority of our items are made-to-order or fulfilled through specialty production partners, we ask that customers review all order details carefully before purchasing.
Returns & Exchanges
We currently accept returns or exchanges only for:
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Items that arrived damaged
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Defective products
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Incorrect items received
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Photos of the item and packaging
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A brief description of the issue
Once reviewed, we’ll gladly offer a replacement, store credit, or refund depending on the situation.
Non-Returnable Items
Because most products are made specifically for your order, we do not currently accept returns or exchanges for:
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Buyer’s remorse
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Incorrect sizing selected by the customer
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Minor color variation due to screen settings
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Delayed shipping caused by carriers
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Worn, washed, or used items
Please check sizing charts and product details carefully before placing your order.
Cancellations
Orders may only be canceled within 24 hours of purchase. After production begins, orders cannot be modified or canceled.
Shipping Issues
Mairé is not responsible for:
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Lost or stolen packages marked as delivered
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Incorrect shipping addresses entered at checkout
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Carrier delays outside of our control
If an issue occurs, we still encourage you to contact us and we’ll do our best to help.
Refund Processing
If a refund is approved, it will be returned to your original payment method within approximately 5–10 business days, depending on your bank or payment provider.
Contact
For any order concerns, please contact us at:
Please include your order number in all inquiries for faster support.